Privacy Policy


Simwood ESMS Limited (“Simwood”) is committed to protecting your right to privacy as a user of our Website. In this privacy policy we explain how we use the information we collect about you. You can inform us if you would prefer to limit the use of that information. This privacy policy sets out how you do that and the procedures that we have in place to safeguard your privacy.

Simwood adheres to the UK Data Protection Legislation. For the purposes of the Data Protection Act 1998 Simwood is data controller in respect of data collected via this Website.

Our privacy policy relates only to information that we obtain from you. If you visit a website operated by a third party through a link included on our Website, your information might be used differently by the operator of the linked website.


The type of information we may collect about you may include:

  • your name and address;
  • your phone number and e-mail address;
  • details about the services you specifically request;
  • a username and password for your online account.

We will not collect or store any other sensitive information about you without your explicit consent.

The information you provide to us when using the Websites will be processed for the following reasons:

  • to administer your user account with us;
  • to provide the Services and associated support;
  • to notify you of anything relating to our company and our services that may be of interest to you should you consent to receiving these from us; and
  • to comply with our statutory and regulatory obligations.

Any information that we collect about you will be stored electronically on our database. It may also be printed and stored in our filing system. We may also provide copies of your information to our subcontractors for the purposes set out above.

We would like to contact you in the future for marketing purposes. If you don’t want to be contacted we will provide you with an opt out.


We may use information tracking and gathering technologies that record and store information about users of the Website automatically. This can include using a "cookie" which would be stored on your browser. This information does not identify you personally.

We use this information to help us identify click stream patterns, to improve our Websites and to learn about the number of visitors to our Website and the types of technology our visitors use.

We use cookies based on your 'implied consent', which means that if you continue to use our website, we will assume you are happy for us to set cookies. If you aren't, there are a number of things you can do, including adjusting your computer's settings to block cookies, or to accept them only on confirmation from you. 

Your browser's 'help' option will tell you how to adjust your cookie settings. However, please be aware that if you choose to delete or restrict cookies, some features of our website may not work. You can also visit, for more information about cookies and how to manage them.


We will keep your personal information confidential except toThethe extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of competent jurisdiction. To comply with the Data Protection Act 1998 we follow strict security procedures for storing data.

The personal information that we hold will be held securely to ensure no unauthorised disclosure or access. The internet is not a secure medium. We have put in place various security measures but you are advised to treat the internet as an insecure medium in all of your communications with us.

If any of the information that you have provided to us when you enter an event changes, for example if you change your email address, please contact us at:


By submitting your information to us, you consent to the use of that information as set out in this policy. If we change this privacy policy we will post the changes on this page, and may place notices on other pages of the Website, so that you may be aware of the information we collect and how we use it at all times. We may also email you should we make any changes so that you may consent to our use of your information in that way. Continued use of our Website will signify that you agree to any such changes.

Owing to the global nature of the internet's infrastructure the information you provide may be temporarily transferred to and stored in countries outside the European Economic Area. By agreeing to our terms and conditions of use of our Website you consent to any transfer of your personal information outside the European Economic Area.


Should you wish to obtain a copy of the personal data that we hold on you, please send an e-mail to As soon as we are satisfied as to your identity, we will send to you a copy of all the data that we hold concerning you.

If you have a complaint regarding any breach of this privacy policy, please contact us at When we receive the complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws. We will contact you to inform you of the results of our review of your complaint.

From the blog

Wholesale voice & SMS rates (2017-04-12)

Sunday 9th April 2017

We will be updating our Managed A-Z Termination rates and codes on April 12th 2017. Our rates can be downloaded below. Please see our new brochure to understand our different service levels. You can check (and change) your current service level in the “Commercial” tab of the portal. PACKAGE RATE BY CURRENCY Managed Interconnect Subject to status Virtual Interconnect – see [...]read more »

Direct Connect from 170+ data centres (or the cloud)

Saturday 1st April 2017

We’ve been on a bit of a mission recently to encourage customers to connect directly into our network to improve quality, stability and attack protection. See our blog post on “Surviving Somebody Else’s DDoS” if you’re wondering why. Right now 86% of our traffic comes in over peering, which is an incredibly high figure; just [...]read more »

Anycast portal now live

Wednesday 29th March 2017

We’ve taked about our new containerised architecture at various conferences, and most recently we talked at ClueCon Weekly on the work we’re doing with anycast. Last night we took the bold step of moving our portal and a clone of our API*, entirely over to this infrastructure. We hope you like it! We will be [...]read more »

Simwood eSMS Limited
2 Venture Road
SO16 7NP
United Kingdom

0330 122 3000

Registered in England 03379831